Tenant Frequently Asked Questions
Am I required to have renters insurance?
Yes, it is required in the lease. It is inexpensive and will provide you with coverage that typically extends beyond simply insuring your personal belongings. Please call an insurance agent for additional details. Many companies will give you a discount to add this to your auto insurance. You may also purchase it directly through your tenant portal using Roost Renters insurance. If you do not provide proof of policy within 10 days of move in, we will take out a policy in your name, and you will be responsible for the premium.
Benefits of renting from ERA Woody Hogg and Associates?
You have multiple team members, so that different areas are handled by a specialized professional We pride ourselves in responding to tenants concerns and request in a timely manner when at all possible.
We also provide detailed move-in and move-out condition reports for proper documentation of the condition of your rental to insure no unnecessarily charged deduction is taken from your deposit.
ERA Woody Hogg provides an online rent payment service for your convenience. The alternative is an Electronic Cash Payment should you choose to do so. We do not accept payments in office.
All maintenance contractors must meet strict standards to ensure the highest quality of work is being done.
Our property managers and rental specialist are licensed real estate agents.
We are members of the National Association of Residential Property Managers (NARPM) and therefore are held to a higher level of consistent and professional ethics.
How and when can I view the rental?
This will vary depending on the unit. We try to hold “open house” windows with occupied units and scheduled showings of vacant ones. Contact our office to speak directly with the property manager who handles the home you are interested in – Or you may request information though this website.
How is maintenance issues handled?
In the event of an emergency, always call your property manager directly on their cell phone (following the emergency call, also complete the nonemergent protocol for you maintenance request so that it is in writing).
For non-emergent items, you will log in through the tenant portal and place a maintenance request. Be as thorough as possible and include photos if needed. Your property manager will call you to arrange services. Remember you are not permitted to address items on your own and should you do this, you will be responsible for all costs incurred.
How much is the security deposit?
This will vary depending on your situation. The deposit is usually equal to one months rent - however a larger deposit may be required if applications have adverse credit or other issues.
The non-refundable pet fee is 300.00
What about pets?
Depending on the property pets are accepted – The non-refundable pet fee is $300.00. We do have a pet addendum for the lease. Bear in mind, single family homes are different than apartment complexes. Each owner is free to decide if they accept pets. Some exotic animals, large fish tanks, or large dog breeds may not be accepted. Please, call if you need more information. The right to have a pet is a privilege and may be revoked without terminating the lease agreement.
What are the lease terms, what if I want to break the lease early?
After the first year most, leases auto renew on a 2 month to 2 months basis with 60 day notice. You can break the lease early for certain reasons; this is addressed in the tenant handbook, as well as a certain clause in your lease. Once tenant gives notice we will market & start showing the property 30 days before the lease ends and we do expect tenant to be accommodating with showing, you will be given 48 house notice.
What if the rent will be late?
You will be charged a Late Fee per your lease which is 10% of the monthly rent. You will also be served the 5 day notice of rent default (also called a pay/quit notice). Once we send you the notice of default this will allow you (5) additional days to bring your account to a zero balance. If we have not received payment at that time, we will turn the account over to our attorney to begin the civil process and legal action needed to collect the rent, and possession of the property.
What is the move in procedures?
The lease signing is all electronic. Once you have signed the lease and paid all move in costs, the property manager will meet you at the property to do the move in inspection and give you possession of the home.
Where is your office located and what is the best way to contact you?
Our office is in Mechanicsville, easily accessible from route 301, and right off of interstate 295. The address is: 9137 Chamberlayne Rd, Suite 100, Mechanicsville Va. 23116
You can also reach our rental department at the contact information below:
Direct Number: 804-559-4644
Our normal office hours are 8:30-5 pm Monday-Friday